To make a good work plan, you need to train your thinking in a certain way.
Such efforts quickly pay off, because a thoughtful work plan leads to the goal by the shortest possible route.
You will need
- Notepad, ordering skills
Throw out on paper specific goals for which a plan is drawn up. The goals are written in special clarity. Make several formulations of goals and choose the best from them.
If you do not understand the goals, think about the problems,With which you are confronted. And try to find the reasons for these problems. If the work plan is aimed at eliminating these reasons, you will cope with the problems that have arisen.
For example, you are concerned about the problem of poorCustomer service in your organization. Polls showed that the reason lies in the inability of some employees of the company to cooperate with each other. You can set a goal - to train employees in interaction.
Make a list:
A) in which directions do you intend to act-
B) what resources are needed for each direction-
C) what duties should be performed in each direction.
Your list might look something like this:
A) conduct a role-playing game with employees about the typical situations in which customers of the company-
B) the lead role-playing game, 2 hours of time,
C) talk with clients and make a listUnwanted situations, develop a role-playing game plan, coordinate with management time, ensure attendance of employees, develop internal standards of the company for quality customer service.
Prepare for possible outcomes. For example, employees of the company will begin to apply in practice the interaction skills obtained in the game environment. Accordingly, the company's customers will be served according to new standards, and feedback will show their reaction.
Make a work schedule. It should include a list of actions with an indication of the time of execution. Note that some actions can be carried out in parallel with each other, to save time.
Determine who and how will beMonitor the execution of the work plan. Be sure to evaluate the execution of the plan in accordance with the goals set at the first step of planning. Do not forget about the reward system in case of success, even if you made a work plan for yourself personally. This approach will inspire you to further plan.