Receiving services of inadequate quality or buying a substandard product, any citizen has the right to apply to the supplier or manufacturer with a complaint or a demand to resolve the situation.
Properly having issued a claim for the protection of consumer rights, it is possible to significantly reduce the time and moral costs for the approval of the document.
Issue a written claim in a typewritten formOr by handwriting. In the right upper corner of the clean person, indicate the name of the organization (addressee) you are applying to, the position and surname of the manager or authorized person. Below write your data - initials and surname, postal code, postal address, telephone for communication.
In the center of the new line, write down the nameOf the document "Claim". In the text part of the letter, indicate where, at what time, and what kind of low-quality goods / service you purchased or received. Indicate the amount you spent. List the documents that confirm the fact of the transaction (cash receipts, freight invoices or other documents of strict accountability). Evidence can also serve as evidence.
Describe your claim. As detailed as possible, what exactly do you think the product or service does not meet the stated requirements. If, due to a defective item, product, action, an incident occurred, indicate the fact of what happened. This can be a traffic accident, poisoning, delay, resulting in serious consequences, etc. List the documents (for example, references, extracts from the medical history, aviation or railway tickets), confirming the facts described above. In case of verbal appeals to the supplier or manufacturer with requests to clarify and resolve the current situation and failure to receive a response from them (receiving an unsatisfactory response), describe the circumstances of such appeals.
Make an assessment of the incurred due to the product / serviceImproper quality of losses. Provide accurate mathematical calculations. In order to resolve the situation as quickly as possible, it is best to contact specialists for proper counting and processing of the losses received.
Write the most acceptable for you way out. According to the law on Protection You have the right to returnThe cost of goods / services in full, reduce the cost, get a free repair or replace the product / service with similar ones. Describe the desired time frame for solving the problem.
Put your signature at the end of the claim withDecipher and indicate the date of compilation. Attach copies of the documents listed in the letter. Keep a photocopy of the entire kit, pass your claim to the representatives of the organization against the signature.