Home / home and family / Utilities / WHERE to complain about the elevator

WHERE to complain about the lift



Problems in the work of the elevator - it's a headacheResidents of high-rise buildings. During the operation of the lifting device, various defects and breakdowns are detected, and it is not always clear who is responsible for them.

For the most prompt solution of the problem it is important to know where to turn first and with whom to demand the proper performance of the services for which you pay.

You will need

  • - phone
  • - contacts of the service organization
  • - complaint in writing



Call the dispatch serviceOrganization. According to the Gosstroi Resolution No. 170 of 27.09.2003 "On Approval of the Rules and Norms of Technical Maintenance of the Housing Fund," the management company (homeowners' association, housing cooperative, etc.) should eliminate malfunctions in the elevator operation within 24 hours from the moment Treatment. In the above decree, it is also prescribed that if a breakdown occurred in the evening, at night or on a day off, call the emergency service of the city.


Refer to the service manualOrganization. If, after a call to the dispatch service, the necessary reaction was not followed and the problem with the elevator remained unresolved, it is necessary to contact the operating organization directly with a written complaint. In RF Government Decree No. 491 of 13.08.2006, it is stated that the elevator is part of the common property of the apartment building, for which the management company should exercise appropriate supervision. The duties of the communal services also include keeping the common property clean and carrying out the necessary repair work.


Find out the real reasons in the management companyMalfunctions in the work of the elevator. If the lifting device in your home does not work for a long time, then perhaps it requires expensive examination or altogether complete replacement of elevator equipment, and this is no longer the responsibility of those who deal with communal issues. Nevertheless, representatives of the service organization should give you exhaustive explanations and prospects for solving the problem.


Contact the Rostechnadzor Office. This action should be taken if a written request to the service organization does not bring results. Another reason to go to higher authorities is the management company's refusal to accept your complaint. In these cases, lawyers advise writing a statement to the prosecutor's office.

WHERE to complain about the lift Was last modified: June 21st, 2017 By Tiyhyozw
It is main inner container footer text