Unfortunately, most antivirus software can not cope with absolutely all viruses.
Sometimes you have to find and remove malicious files and programs on your own.
If you encounter a virus program,Which can not be removed by antivirus, or this program blocks the launch of your antivirus, then perform a self-removal of this utility. If your antivirus offers to delete the file, and after confirming this procedure, a window appears telling you that it is impossible to perform the operation, then remember the location of the malicious file. Open the "My Computer" menu and navigate to the folder in which this file is located.
Now select it and press the key combinationShift and Delete. In the window that opens, click the "Yes" button. If a message appears that the file is being used by another program, then simultaneously press the Ctrl, Alt and Delete keys. When working with Windows 7 and Vista operating systems, select the "Start Task Manager" item.
Now open the Processes tab. Very carefully examine the programs running on this computer or laptop. If you are in doubt about assigning a service, read the data in the Description column. After detecting a suspicious program, click on it with the right mouse button. Select the "End Process" item and confirm the operation to disable this task. Try again to remove the malicious file.
If you still could not remove the infectedFile, then start the system in safe mode. To do this, restart the computer and hold down the F8 button. In the expanded menu, select the option "Windows Safe Mode". Wait for the computer to start the operating system.
Try to delete the virus file again,Pre-disable unnecessary programs and services. If this fails, remove your antivirus program and install another one. This will help to cope with certain types of viruses.