Communicating and working with people who have to deal with conflict situations, caused discontent than ever.
One side starts to protest, causing negative emotions.
The other side should be lenient and stick to the withdrawal of objections algorithm.
At a time when the interviewee overheated onraised voice expresses dissatisfaction makes a complaint, do not have to meet the same. It is important to listen carefully to the view until the end, to let off steam.
When one side of the reprimand, the other calm voice to thank you for your candor, or express agreement on the existing misunderstandings.
Next is to find out the real reason for the objection,Ask clarifying questions such as: "Do I understand you that ...?", "This fact bothers you?", etc. During qualifying the dialogue clearer picture of the real disagreement with anything.
After identifying the true causeinterlocutor peacekeepers need to offer solutions to the problem, depending on the situation. This approach will set up a constructive dialogue without aggressive attacks. Dissatisfied party will soften your head, try to compromise.
When solutions to the problem situation sounded,should discuss which method would allow more fully satisfy the opposing party. You should also ask another clarifying question to finally make sure that the objection is exhausted.
If dissatisfied with the source confirmed that the problem is solved, was pleased, therefore, the objection could be overcome.