Communicating or working with people, one has to face conflict situations caused by discontent with something.
One of the parties begins to object, sowing negative emotions.
The other side should be more forgiving and stick to the algorithm of objection.
At the moment when the interlocutor is hot, onHeightened tones expresses discontent, makes claims, do not respond the same. It is important to listen carefully to the end, letting steam out.
When one side is spoken out, the other in a calm tone should be thanked for being frank or agreeing on a misunderstanding.
Further it is necessary to find out the true reason of the objection,Asking clarifying questions like: "Did I understand you correctly that ...?", "Is this the fact that bothers you?", Etc. During the clarifying dialogue, the real picture of disagreement with something will become clear.
After revealing the true causeThe interlocutor-peacekeeper needs to offer solutions to the problem, depending on the situation. This approach will adjust to a constructive dialogue without aggressive attacks. The dissatisfied party will soften its pressure, try to compromise.
When the ways of solving the problem situation are announced,It is worth discussing which method will most fully satisfy the objecting party. You should also ask one more clarifying question to finally make sure that the objection is exhausted.
If the dissatisfied interlocutor confirmed that the problem is solved, he was satisfied, so the objection was overcome.