Cracked seller, poorly washedThe car, the spoiled haircut: such trifles are capable to lead to the most unpleasant consequences. Complaints and customer complaints are the main factor in the loss of reputation of your company.
That is why improving the quality of services should become one of the key tasks of business.
Make clear job descriptions forDiscussing staff. Describe the procedure for communicating with customers, a set of standard phrases. Even if most of the moments seem obvious and elementary to you, nevertheless, they need to be explained to younger employees, especially if they do not have experience.
Regularly conduct additional trainingStaff. Alternate various trainings and courses: sales techniques, communication with the client, identifying the needs of the buyer, psychological techniques of influence. Such training programs should be intensive and short-term. It is useful to use the experience of foreign colleagues, arranging master classes.
Try to keep abreast of new products in the service sector,Which you are engaged in. For example, if you are in charge of a room remodeling company, keep an eye on innovations, interesting materials and fashionable finishing techniques.
Teach the staff to be interested in the needs and desires of customers. The purpose of the initial contact is not the offer of an available product or service, but the most detailed study of the visitor's wishes.
Get the perfect & nbsp-order in yourInstitution. Especially it concerns those areas where hygiene and cleanliness are the key factors, for example, cosmetic services. Wet wipes, white towels, containers with antibacterial hand products - all these details will create a favorable impression for particularly demanding customers.
Enter related services that can creategood mood. Free delivery of customers & nbsp- to the store, & nbsp- hot drinks at the expense of institutions, magazines and souvenirs as a gift ... The list of similar "bonuses" depends only on your imagination.
Enter the postpurchase service system. Be interested in the opinions of customers about the service provided, ask for recommendations, and immediately eliminate any errors.