The claim is a statement of the customer's discontent towards the organization (including the bank), which provides services, including financial, to consumers.
In order to make a decision on the complaint, you need to know how to properly issue it.
Briefly, without unnecessary emotions, state the essence of the claim(What, where, when and under what circumstances happened). For example, the wording: "In your department, the employee who served me, I was rude. Please understand "will be wrong. The correct wording: "Today, on December 13, 2011, in the office N455, the operator Petrova AA, who was serving me, was unfriendly and allowed herself to be abused in my address. Please take measures to this employee of the bank. The decision I ask to inform me in writing in the terms established by the legislation, to the address: 180025, Pskov, Yubileynaya street, house 50, apartment 228.
In the claim clearly state your requirements,For example, on the recalculation of the amount of debt, punishment for an employee, and so on. This will significantly shorten the time for review of your complaint, which will allow you to get a specific decision on it in a shorter time.
If the bank you want to lodge Claim, There is no special form for it, then state the complaint in any form, indicating your name, passport data, the actual address of residence and mobile phone number.
In the claim, also indicate the way in which you want to receive the results of its consideration. For example, by phone or by mail.
If you have any documents that confirm the illegality of the work of bank employees, be sure to attach their copies to your claim.
By writing Claim, Ask the operator to assure her and give you a copy. This is necessary so that you can track the movement of this document at various stages of its consideration.
If the operator refuses to accept a complaint from you, send it by registered mail with a notice of delivery to the addressee.
In order to avoid misunderstandings, try to write Claim In a legible, large handwriting.