In the way of the passenger train, unforeseen situations with passengers can arise.
Only the head of the train can solve the problems of the passenger.
How can I contact the train's head?
How to catch up with your train? Any stop of the train at large and small stations for passengers provides the opportunity for a short walk, but some passengers, confident that they will be in time for the departure of the train, go to the station building to ATMs, to nearby stores for groceries and, often without calculating time, lag behind the train. How to be in this situation? It is not necessary to panic, you need to find the station manager, and in his absence the duty station, explain the situation and name him your name, the number of the train, the car and the place. By radio contact with the head of the train or the driver and the passenger who has strayed from the train, even without identification documents, without charging an additional fee, will be given a ticket to the station where his baggage will be unloaded. Also extend the validity of the ticket to the arrival station.
If the disease caught on the road. It happens that a passenger feels unwell and needs medical help. In this case, you can contact the train's head through the conductor, he will inform the head personally or pass on the sick passenger by the chain of conductors. The head of the train will also contact the head of the station of the next station by radio, where there will be a stop and the patient will be met by an ambulance. If the passenger needs hospitalization, he will be prolonged by a train ticket, but no more than 10 days, if within 4 hours he informs the station head, on which the passenger has descended.
In the train without a ticket. How often a passenger is escorted by a relative or friend and in the bustle of a passenger's ticket remains with the escort. The train departs, the guide collects tickets, and the passenger does not have a ticket. As soon as possible it is necessary to phone to the one who has the ticket and explain to him the further actions. He must immediately contact the station head and give him a ticket, but no more than 3 hours after the departure of the train. The head of the station will contact the train's head who will contact the head of the station where he will be required to provide information on vacant and occupied places in the cars, and at that station the passenger will have the opportunity to re-arrange the ticket and follow his route calmly.